Generally, pieces are made to order so they are not dispatched immediately. Allow 1-3 weeks; gold vermeil and pieces requiring hallmarking will take longer than silver or un-hallmarked items. For more specific turnaround times, please see individual product descriptions. If you still have a query, please contact us via email.

We offer free UK 48 hour tracked shipping. Please note that this is not an insured service and packages sent in this way are the responsibility of the buyer. If you would like a faster and insured service, please choose this option at checkout (this carries an extra fee). We also ship internationally, again please choose this service at checkout.

For our full shipping terms, please see here.

Of course! We offer international shipping to many destinations at checkout. Unfortunately, we can’t be responsible for any customs taxes due in the country of destination. Please check local rules before purchasing.

Please check our full shipping terms here.

Some pieces are customisable, e.g. our letter stamp pendants or our gemstone rings. If you would like a customisation not listed as an option on the product description, please email us. This will then be treated as a bespoke order.

For more information on bespoke work, please click here.

The best way to get your ring size is to ask your local jeweller to size it for you. An easy alternative would be to purchase an at-home ring sizer; there are many options online. We work by UK sizes (letters) but if you know your size in the US method we can convert for you, just contact us. If you have a ring that fits you, there is also the option to send it into us and we can size it for you in the studio; again please email us to arrange.

We adhere to the UK guidelines for hallmarking; not all precious metals need hallmarks, only those over certain weights. Any gold over 1g will have a hallmark, any silver over 7.78g requires it. Some of our designs are provided with a hallmark even if they are underweight. For information on specific products please look at the product pages or contact us to check. You can find our dealers notice here.

All of our pieces come in branded packaging and branded postal mailing boxes; we think they are well wrapped! There is also the option to add a handwritten gift note to your order, please indicate your desired message at checkout. If you forget at checkout but want to include a note, please just email us with your order number and note.

We accept cancellations within: 1 hour of purchase. We don't accept returns however we will accept exchanges on some pieces within 14 days of delivery, please contact us to enquire as to whether a piece can be exchanged.

In order to accept an exchange, the piece must be returned unworn and in the condition it was received. Earrings are non-exchangeable due to hygiene reasons.

Commissions, bespoke work and personalised items are non-refundable. Once the deposit has been agreed and paid, the customer is liable for any costs incurred should they wish to cancel the order before completion. The deposit is non-refundable, even if the order is cancelled before other work begins.

For our full terms, please see here.